BSOD Bad_system_config_info, Hardware Diagnostics: 'Error different of UNC. Cannot continue testing. Error Time out'?

Hello everyone!

My laptop is Lenovo ThinkPad L440. It turned into BSOD a week ago, with 'Bad_system_config_info' shown in the screen.

I tried the advanced options but they won't work, including startup repair, startup settings, uninstall updates, system restore, command prompt.

I also tried to download windows 10 media creation tool but it only allows me to install windows only but not keeping my files.

I can't even reset my laptop, both 'keep my files' and 'remove everything.

Here's the point: 

So I tried looking into the latest minidump file. Though I'm not sure if I am looking at the right thing, the bugcheck analysis showed DRIVER_POWER_STATE_FAILURE (9f).

Module name and Image name are ndis.sys. 

Then I run the 'Recover Bad Sectors Tool' in Lenovo diagnostics. I tried it three times, each time 'Error different of UNC. Cannot continue testing. Error Time out' appears, along with 212 results of recover. 

  I googled it and it seems to be a bad sign that I need to back up my files and change HDD, is it true? What should I do if I want to fix my computer? 

Please help me out!! Thanks!!

2 Answers

  • David
    Lv 7
    3 weeks ago
    Favorite Answer

    Your hard drive is failing, you need to back up all your data as soon as possible and replace the hard drive and reinstall the operating system from your backups. Take it to a tech if you are a newbie

  • 3 weeks ago

    this needs a technician.  he'll run an HDD diagnostic from a USB/DVD drive [it doesn't use Windows at all, so that your machine won't start doesn't matter].  Good programs of that sort [the professional, pay for it kind] will also allow him to fix some errors.  He can also download the drivers for your machine from Lenovo and install them to the HDD if one of them has become corrupt [because the HDD sector where the driver is located has died.]  -- grampa

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