Should businesses be run as cutthroat as possible?
Sometimes in business doing whats right doesnt mean following the contract. My business has published cancellation policies but we evaluate each request based on the circumstances. Wedding cancelled due to a sudden military deployment. Money fully refunded. Wedding cancelled due to family death. Money fully refunded. Wedding changed due to meddling parent. We negotiate a partial refund. Wedding canceled due to COVID-19. Money fully refunded. I want happy clients........
....and in all the years weve refunded or credited clients less than .01% of gross sales. It actually helps my business being human and understanding that situations change. I get countless referrals that way.
- Anonymous1 month ago
Obviously not because "as cutthroat as possible" would include literally cutting throats.