Back when I took antidepressants and was young enough to still think standing up AGAINST bullying meant being one right back...I did say something to ONE customer. Other factors were also involved, but I won't state those here. Okay, I will. She kept ordering stuff after taking a long time to order stuff, and we had long lines and she just was slow and entitled sounding and nasty and didn't care, and I was not through my "over it" phase or tolerant of it like I ought to have been. I was also going through a questioning how kind I'd been and for what over the years phase. God knows I made a mistake and that I know it and won't do it again.
A snarky entitled behaving person came up to a deli counter I was helping out in and started to insult the 20ish female slicing meat beside me, telling her if she had gone to college, she wouldn't have to work there. She was in college, and so was I, as well as two other 20ish people working with me at that hour. The 20ish people, the one in particular, was a tiny bipolar girl who had confessed to being offered a job to do web cam and quit there, and I was trying to tell her NO don't a mere thirty minutes prior. She was still complaining about her work schedule and some of the things people do, and I get it.... The complaining customer told her if she wanted to complain about her schedule, it was unprofessional to do so in front of customers (I agree), and it was slowing her work down (agree again). That she should have gone to college if she didn't want to be working there and on welfare till she was dead in the grave. (Unnecessary. Like, who'd cut her delightful smorgasboard of deli foods then?) So I...trying to make a friend or two...and just annoyed and not well anyway myself being a codependent twit, jumped in and said, "Actually, we do go to college full time, and not everyone goes far away to college as soon as they graduate high school. Some of us stay behind to help out family members or pay for medical bills our families might not be able to pay for." Customer looked at me like WTF and demanded to see the manager. A manager happened to be walking nearby, and already was on the way to talk to us about how fast we were getting the backed-up lunch crowd handled. (Apparently she just was being passive aggressive to the lady she had noticed was backing us up worse.) She told us we were doing great, and the lady tried to get a word in about me, but couldn't because the manager had other stuff to do apparently. :) Later I was told that I was overheard and to be careful because she could a. go tell everyone; b. call corporate; c. it wasn't professional (it wasn't); d. it might be right, but it wasn't right to tell a customer all that and make them feel bad; e. what if the wrong manager saw that going down; f. congrats. I had more oomph to me than she thought. I soon got a raise. Not even joking.