Will we be able to return our Verizon phone to Walmart? Please read our story?
Last night, after having issues activating it, we contacted customer service at Verizon, who told us that we cannot use a prepay phone for our postpay account. (The chocolate phone, purchased at Walmart, could not be added to our current Verizon account.) Like I mentioned, my sister did the exact same thing a few months ago, and it all went well. Customer service suggested that we return the phone, and wait until my phone is available for upgrade in a few days.
The phone has been charged, customized (with different wallpapers, but nothing downloaded), taken pictures with, contacts added, etc. Will we be able to return it for a credit/refund?
We plan to go to Walmart and see if the Verizon associate can activate it.